SERVICE AND MAINTENANCE – PACKAGES FOR OPTIMUM SUPPORT

A thorough management of maintenance means that the continuity of the system is guaranteed. Technical systems must meet increasingly high productivity, availability and capacity demands. Through regular, comprehensive maintenance you can increase the availability and service life of the network.


Maintenance contracts

  • Preventive

  • Corrective

  • Spareparts (management)
     

Service

Depending on the service contract, support is offered 24/7 or 8/5. In addition, Hirschmann Network Solutions can offer additional services such as remote diagnosis, planning and work preparation. These services can form an integral part of the contracts.

Examples of components within a service agreement are:

  • Telephone support: within 15 minutes

  • Response time at location: within 4 hours (specialist level)

  • After a telephone call, and depending on the solution offered, remote access is possible where we can monitor in the live environment.
     

 

Why have a service level agreement with Hirschmann Network Solutions?

  • A single point of contact

  • Structured maintenance

  • Specialised knowledge

  • Optimisation of your maintenance costs

  • Increase in the availability of your network

 

RMA portal

Hirschmann Network Solutions provides energy-efficient high-quality products with high durability, low power consumption and optimal shielding. If a component fails within the warranty period you should inform Hirschmann Network Solutions. An appropriate solution will be found to any problem.

Complete the Return Merchandise Authorisation (RMA) form here to return the defect product. You will receive assistance as soon as possible.